Every superhero has a strategy. Here at Pacific Computer Consultants (PCC), we have lots of effective strategies to keep computers and networks running and offer them all at a FIXED price. Here are 18 ways that we are BETTER than the rest.
Satisfaction Guaranteed: We are so confident that your business will love the PCC OneViewSolution we are willing to let you use a customized OneView plan for 60 days RISK-FREE. If you are not satisfied with the service within 60 days, we will refund 100% of your monthly service payments back to you.
Critical Response Time Guaranteed: We respond to critical issues within 60 minutes or less –although it’s usually even faster. We guarantee that if you call in a critical support issue during regular business hours, we will have a technical team member start working your issue within 60 minutes or less.
Faster Problem Resolution: When you call most providers, rarely do you get a live person on the other end and when you do, most likely they are just a gatekeeper. Not at PCC –technical support calls go directly to our technical helpdesk so that you can get the attention you need right away from someone that is trained to handle support questions and issues.
Backup & Recovery Delivered: We are adamant about backing up your network and all critical data. We simply do not play games with a company’s most valuable asset –their data. Most providers talk about how they help backup your systems but rarely do they include “recovery” as part of the equation. We do –our service includes backing up data, daily verifications and working with you when you need to restore services whether that’s a single file, an outlook mailbox or an entire server or facilities failure.
We talk plain English: No geek speak here!
We help solve your business problems: We provide business solutions to business problems. We don’t try to sell you the latest techno gizmo –instead –we listen to your business problem and offer several strategies to resolve the ROOT of the problem.
Projects delivered on time and on budget: Sorry –we don’t do surprise service bills like many providers in our industry. We understand how important it is for CFO’s to keep the expenses like computer support on budget.
Great Communicators – Delivered: Our engineers are balanced with the interpersonal skills required to communicate at all business levels. They aren’t just geeks that can only talk about computers. We guarantee you’ll love working with our engineers.
Flat rates delivered: We offer flat rate and fixed fee service programs and projects. We don’t operate in a time and materials basis like many other providers where they are learning on your dime.
Long-Term History of Customer Satisfaction: We are constantly improving our service offering to make our client’s experience the best possible. We listen and respond to your needs. The owner David Jordan is actively involved with the clients of PCC.
Convenience & Peace of Mind Delivered: We work while you sleep. We monitor network problems 24/7.
Stability: PCC is privately owned and has been serving the SF Bay Area since 2003. We have engineers, support service professionals, and leaders on staff to support our clients’ needs.
Committed to Quality: We don’t pursue every company that needs computer support. We choose only clients that share our values of honesty, integrity, good communication, teamwork and simply doing the right thing. Serving a company’s IT and critical network needs is a HUGE responsibility that we take that very seriously. It takes teamwork and a solid commitment to good communication, excellence, and industry best practices to serve a company in an excellent manner. If we cannot succeed in an excellent manner because of value differences – we simply don’t pursue the opportunity.