How does IT Support work?

At PCC we have made a substantial investment in tools similar to those used by well equipped Corporate IT Support departments. As a small or medium sized business it would be too expensive for you to invest in these systems (and people) yourself. But the good news is that you DON'T need to. We have made the investment for you and are able to provide a cost effective service by spreading the cost over a large number of PC’s, just like the multinationals do.

Thanks to our network support tools, we can proactively monitor and maintain your network and help you AVOID problems that can lead to expensive disasters. This not only eliminates day-to-day network problems that interrupt your business, but it also significantly lowers your overall IT costs by as much as 30% to 45% per year on average.

We are able to resolve 85-90% of issue remotely. When you contact us you can pass the management of your PC to our engineer by clicking on the pop-up box that appears on your screen. We will then diagnose the problem and solve it in exactly the same way as we would in your office, but without the delay, inconvenience and cost of getting an expensive engineer onsite.

You'll be able to watch us fix your problem as we talk with you on the telephone, or you can get on with something else while we fix the problem for you.